FAQ

 

 

Are you approved to ship to all NYS correctional facilities?

Yes, we have been cleared to ship to ALL New York State facilities.

 

What time can I call to place an order or ask a question?

You may call our company line 8:00AM-10:00PM 7 Days a week. 

Can i request a catalog for both residential and facility addresses?

Yes we ship catalogs to both families and those incarcerated.

 

How does the food stay fresh?

We ship express using USPS, in pre-cooled insulated boxes. Your order is guaranteed to arrive fresh to the facility.  

 

Can I order now and have the package shipped for next month, or a later time?

Yes, we allow order to be placed with specific shipping dates upon request. 

 

Can I order items that I do not see in your catalog?

We work for you, whatever you may request we will send given it is permitted by NYSDOC. If you do not see an item, email us and we will provide you details.

 

How fast does the package arrive?

After USPS pick up, the package will arrive within 1-2 days to the facility. All packages are shipped with tracking numbers. 

 

What if an inmate is transferred/released/SHU/Loss of privilege?

Because we ship time sensitive products, we are not responsible for any issues at the facility level. If we are given notification, we will refund or hold orders. Otherwise we cannot accept a returned package due to facility rejection.